Senior Manager, Enablement & Knowledge Systems

Senior Manager, Enablement & Knowledge Systems

Join our Customer Success department to lead a high performing team and evolve our enablement function into a strategic knowledge and AI enablement engine.

The Role

Own systems, governance, and operating rhythms that ensure teams have the right knowledge, guidance, and support at critical moments.

Key Responsibilities

• Own the operating model for Knowledge Management across Customer Success – governing intake, prioritization, ownership, publishing standards, and lifecycle management.
• Build a scalable knowledge operating system that supports support delivery, onboarding, self‑service, product readiness, AI‑assisted workflows, and consistent customer experiences.
• Define and implement the end‑to‑end knowledge lifecycle: capture, structure, validate, publish, activate, measure, archive, and continuously improve internal and external knowledge assets.
• Establi...