Senior Manager, Customer Strategy

Senior Manager – Customer Strategy
Sydney based | Permanent | Fulltime | 50 % office attendance
 

Reports to: Executive Manager Customer Strategy.
Team: The Customer Strategy team (you, another team member and the Executive manager) works closely with other teams Group Research & Insights.

See yourself in the team:

The Customer Strategy & Insights team, within Group Marketing, plays a central role in shaping how CommBank delivers great customer outcomes at scale. We work directly with senior leaders across the Group to improve customer journeys and drive progress towards our NPS+30 ambition.

This role offers a rare opportunity to build and embed the Journeys system—our enterprise-wide approach to understanding, prioritising and improving customer outcomes. You will operate at the centre of this transformation, partnering with senior stakeholders to solve complex, cross-Group challenges and influence how the orga...