Senior Manager, Customer Service Enablement

Transurban

📍 Port Melbourne, Victoria, Australia

Full time Operations Specialties Managers

Job Description

About the role 
 
We’re seeking a Senior Manager, Customer Service Operations & Enablement to be accountable for enabling the effective, scalable and resilient delivery of Customer Service operations through strong platforms, workforce capability, performance reporting and insights, planning and change execution. 
 
Day-to-day, you will: 
 
Translate Customer Service strategy into an integrated enablement roadmap spanning platforms, capability, programs and insights 
Provide leadership and accountability for the Customer Service platform ecosystem through the Amazon Connect Manager
Be the key Lead and Subject Matter Expert responsible for the effective delivery of Customer Service initiatives (including those managed directly, in partnership with Strategic programs and across the value chain), end‑to‑end delivery of Customer Service initiatives through the Program Lead 
Oversee service reporting, insights and perfo...
        

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Job Details

Location Port Melbourne, Victoria

Job Type Full time

Category Operations Specialties Managers

Posted June 29, 2026

Deadline August 08, 2026