Senior Manager, Customer Service Digital Solutions

Senior Manager, Digital Solutions (EDI/DSOS/Insights) – a hybrid role headquartered in Leeds, UK with alternate locations in Loughbeg, Ringaskiddy; Science Park Drive, Singapore; Shanghai, China; or Zuchwil, Switzerland. This position reports to the Customer Service International team and leads international digital customer experience initiatives to improve ease of doing business, service efficiency, and data‑driven decision‑making.

• Lead the International digital customer experience strategy across EDI, DSOS, customer insights, and supporting satellite systems.
• Oversee and optimise systems supporting Customer Services and external customers, including DSOS, EDI, OCR, SFDC, and Genesys.
• Own the international customer experience narrative, translating business requirements into customer expectations and digital capability priorities.
• Lead the development, prioritisation, and delivery of the digital...