Senior Manager, Customer Care & Call Center Operations

Washington Suburban Sanitary Commission is seeking a Senior Manager for Customer Care to oversee their call center operations. The ideal candidate will direct customer-oriented services, managing staff and ensuring effective service delivery while handling complex customer issues.

Applicants should possess over 8 years of experience in contact center operations with extensive knowledge in billing, and preferably hold an advanced business degree (MBA). The salary ranges from $139,786 to $238,014.