Senior Manager, CRM Operations

Responsibilities

• Actively contribute to enhancing the efficiency of CRM operational systems and processes.
• Serve as a subject matter expert, advising senior staff on complex CRM operational issues.
• Guide junior colleagues on best practices and operational processes.
• Collaborate with Technology teams to manage system enhancements.
• Participate in strategic transformation initiatives within CRM operations.
• Identify opportunities for process optimization, automation, and scalability across the revenue lifecycle.
• Build and maintain relationships with peers across various functions to foster collaboration.

Requirements

• 5+ years of experience in CRM operations or a related field.
• Strong understanding of the Lead-to-Cash value chain.
• Proven hands‑on experience in reporting and analytics.
• Ability to work with incomplete or conflicting data and identify ...