Senior Manager, Analytics & BI- Service Interactions
S
Scotiabank
📍 toronto, on, Canada
Job Description
Senior Manager, Analytics & BI- Service Interactions Requisition ID:
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Leads and oversees the Service Interaction Analytics & BI function in Canada, providing data-driven insights that improve client experience, service efficiency, and frontline effectiveness across digital, contact center, and branch service channels. The role enables Scotiabank’s Fired Up for Service (FUSE) initiative by translating data into actionable insights that support consistent, and centric experiences, while ensuring strategies and initiatives are executed in compliance with governing regulations, internal policies, and procedures. FUSE is a Scotiabank program focused on empowering employees and teams to deliver exceptional customer service by enhancing engagement, simplifying processes, and creating memorable client experiences.
Is this role right for you? In this role, you will:...
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Leads and oversees the Service Interaction Analytics & BI function in Canada, providing data-driven insights that improve client experience, service efficiency, and frontline effectiveness across digital, contact center, and branch service channels. The role enables Scotiabank’s Fired Up for Service (FUSE) initiative by translating data into actionable insights that support consistent, and centric experiences, while ensuring strategies and initiatives are executed in compliance with governing regulations, internal policies, and procedures. FUSE is a Scotiabank program focused on empowering employees and teams to deliver exceptional customer service by enhancing engagement, simplifying processes, and creating memorable client experiences.
Is this role right for you? In this role, you will:...