Senior Manager, AI-Driven Customer Experience

Health Promotion Board is seeking a contact centre technical specialist in Singapore to evaluate and implement technology solutions, including GenAI, aimed at optimizing service delivery. You will lead vendor selections, manage relationships, and drive digital touchpoints such as WhatsApp and chatbots while ensuring risk and compliance alignment.

The role emphasises training staff, monitoring KPIs, and delivering Day 2 system enhancements with cross‑functional teams.