Job Description
Description
Role Summary
Support managed services delivery for SprinklrCCaaScustomers by configuring,optimizing, andmaintainingplatform solutions across digital and voice channels. Focus on execution, operational stability, customer support, and ongoing platform adoption.
WhatYou’llDo
Support configuration and maintenance ofSprinklrCCaaSsolutionsacross chat, messaging, email, social, and voice channels.
Execute platform updates aligned todefined solution blueprints, best practices, and core configuration architecture.
Assistin configuring andmaintainingrouting logic, queues, IVR flows, case workflows, SLA rules, and escalations.
Supportbot workflows, automation rules, and bot-to-agent handoff configurationsto improve operational efficiency.
Identifybasic platform gaps, configuration issues, and optimization opportunities, and recommen...