Senior IVR Developer (Cisco CVP / DTMF IVR)
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Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 toronto, on, Canada
Job Description
Senior IVR Developer (Cisco CVP / DTMF IVR)
Experience Required: 4+ Years
Role Overview
We are seeking a Senior IVR Developer responsible for designing, developing, enhancing, and supporting DTMF and Voice Bot solutions within a large-scale enterprise contact center environment. The role focuses on delivering high-quality IVR applications, ensuring seamless integration with contact center platforms, and maintaining high availability in a 24x7x365 production environment. The position involves end-to-end development, integration, production support, and continuous improvement of enterprise IVR systems and conversational platforms.
Key Responsibilities
IVR Development & Support
- Design, develop, and support DTMF and conversational IVR (Voice Bot) applications.
- Perform unit, component, and integration testing aligned with business and architectural requirements.
- Provide production support for mission‑critical IVR...