Senior ITSM Specialist - ServiceNow & Jira Expert

Birlasoft in Torreón, Coahuila seeks an IT Service Management Analyst to oversee IT service requests and implement ITIL best practices. The ideal candidate will possess 3-5+ years experience in IT Service Management and be familiar with ServiceNow and Jira.

This role will involve monitoring service delivery targets, maintaining communication with stakeholders, and providing analysis on service request processes.