Senior ITSM & ServiceNow Business Analyst

Infrasoft Technologies Limited is seeking an experienced Business Analyst to lead ITSM initiatives using ServiceNow in a Government/Public Sector context. The role focuses on gathering requirements, facilitating stakeholder workshops, and delivering ITSM solutions that meet business needs.

You will translate requirements into ServiceNow configurations, coordinate SIT/UAT activities, and support deployments. Strong collaboration with IT teams and clear communication are essential in this role.