Job Description
Key Responsibilities: Act as the senior escalation point for complex incidents across endpoint, identity, VPN/ZTNA, networking, and cloud-connected services Lead and implement automation initiatives to reduce repetitive tasks and improve operational efficiency Maintain and enhance secure access controls using Entra ID, Conditional Access, and M365 security policies Support hybrid network environments, including Azure hub-and-spoke architecture and secure connectivity solutions Manage escalated security incidents such as compromised accounts, MFA issues, and email security concerns Provide clear technical direction during critical incidents and service disruptions Contribute to process optimisation, documentation, and runbooks to enable faster resolutions by support teams Job Experience and Skills Required: Education: Relevant IT qualification or certification (Degree, Diploma, or equivalent experience) Experience: Minimum 5 years in IT Operations / Support At least 23 years in a senior...