Senior IT Support Engineer

Supporting ERP system - Worldwide Integrated NewGeneration System (WINGS) & related sub systems (G4, Rack System, Machine

• Provide programming support for WINGS and related sub systems
• Provide helpdesk support to ERP System
• Investigate, troubleshoot, and solve WINGS problems
• Check the helpdesk system for issues and problems encountered and enquiries faced by subsidiaries
• Provide solutions to the problems, guide, and coach IT personnel in the related subsidiaries in solving the issues faced (If the issues are complex, must solve the issues for the subsidiaries)

• Check and support recovery for the WINGS by ensuring that backup procedure is developed & practised for all the data
• Check and improve system operation in subsidiaries through suggestions and feedback from users