Job Description
Elevate your technical career with SIMNET as a Senior IT Support Analyst. This onsite role focuses on tackling complex technical challenges and mentoring the Level 1 team for optimal client support.
As a Senior IT Support Analyst at SIMNET, you will leverage your troubleshooting skills while managing a variety of tasks. This position is key in addressing client needs in the cloud sector. Your responsibilities will include tracking support trends, ensuring compliance with SLAs, and providing in-depth technical guidance.
Key Responsibilities:
• Troubleshoot complex hardware and software issues
• Analyze and track support ticket trends
• Ensure SLAs are met through proactive management
• Document troubleshooting steps for knowledge sharing
• Participate in on-call support rotations
Requirements:
• Diploma or degree in computer science required
• Minimum of 3 years of help desk experience
• Proficient wi...
As a Senior IT Support Analyst at SIMNET, you will leverage your troubleshooting skills while managing a variety of tasks. This position is key in addressing client needs in the cloud sector. Your responsibilities will include tracking support trends, ensuring compliance with SLAs, and providing in-depth technical guidance.
Key Responsibilities:
• Troubleshoot complex hardware and software issues
• Analyze and track support ticket trends
• Ensure SLAs are met through proactive management
• Document troubleshooting steps for knowledge sharing
• Participate in on-call support rotations
Requirements:
• Diploma or degree in computer science required
• Minimum of 3 years of help desk experience
• Proficient wi...