Job Description
OPPORTUNITY OVERVIEW
ZeroFox seeks a Sr. IT Specialist to support a growing multinational cybersecurity company. The successful candidate will work with the corporate IT team on daily operations and long-term IT goals, covering in-house support, global team assistance across India and other locations, and end-to-end employee onboarding and offboarding.
Role and Responsibilities
- Respond to in-house and remote IT requests from employees via walk-in, email, and service tickets; document all interactions in the ITSM ticketing system.
- Support the India office and global teams, handling incidents and requests across time zones.
- Resolve employee issues through cross-departmental collaboration; stay current on software and hardware updates.
- Work with employees and IT staff to gather requirements, assess impact on existing systems, and implement solutions.
- Develop and maintain standard operating procedures and IT documentation. <...