Senior IT Service Manager
P
Philip Morris International
📍 Kraków, Lesser Poland Voivodeship, Poland
Job Description
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The Role
The Senior Service Manager oversees end-to-end service management operations within their assigned services. This role leads a support team, ensuring consistent application of ITIL best practices and alignment with organizational service goals. The Senior Service Manager ensures services are effectively managed across multiple teams, driving service excellence, continuous improvement, and operational alignment with governance and reporting standards.