Senior IT Service Manager

The Senior IT Service Manager is responsible for the end‑to‑end delivery, stability, and continuous improvement of Technology Services across the Group. The role ensures platforms, applications, and end‑user services operate reliably, securely, and in line with business priorities, regulatory requirements, and operational resilience standards. Providing senior leadership across IT service management, you will oversee operational support teams and act as the key authority for service performance, major incident management (including BCP), executive reporting, and technology resilience.

Department

(SBSS) IT

Location

Bristol

Compensation

Competitive package

What you'll be responsible for

Service Desk & End‑User Support

• Lead the Group Service Desk, ensuring consistent, high‑quality support across all locations.
• Define and monitor SLAs, KPIs, and customer satisfaction, driving continuous ...