Senior IT Operations Manager in Welland
R
Rates.ca
📍 welland, niagara region, Canada
Job Description
Elevate IT service quality as a Senior Manager of IT Operations & Reliability in Welland, ON. Oversee critical incident management, help desk functions, and drive reliability while traveling up to 30% to Toronto.
In this pivotal role, you'll report directly to the Director of IT Operations, leading a team responsible for high-traffic, regulated platforms. Your tasks will involve not just the management of operations but also improving service levels through strategic innovation and automation. Your leadership will ensure the business maintains continuity and recovers swiftly from incidents.
Key Responsibilities:
• Lead Help Desk services and enhance operational trust
• Own incident response and recovery across platforms
• Define SLAs and maintain service quality
• Embed ITIL practices for process maturity
• Drive automation of repetitive tasks in operations
Requirements:
• 7+ years in managing IT operations or service support
• Experience leading major inc...
In this pivotal role, you'll report directly to the Director of IT Operations, leading a team responsible for high-traffic, regulated platforms. Your tasks will involve not just the management of operations but also improving service levels through strategic innovation and automation. Your leadership will ensure the business maintains continuity and recovers swiftly from incidents.
Key Responsibilities:
• Lead Help Desk services and enhance operational trust
• Own incident response and recovery across platforms
• Define SLAs and maintain service quality
• Embed ITIL practices for process maturity
• Drive automation of repetitive tasks in operations
Requirements:
• 7+ years in managing IT operations or service support
• Experience leading major inc...