Job Description
Take on the role of Senior Incident Manager with Bell, where innovation meets service excellence in a hybrid environment. Drive improvements in incident management for a diverse customer base.
In your role as a Senior Incident Manager with Bell, you'll utilize over five years of telecommunications expertise to lead major incident resolutions and improve customer experiences. You will be at the forefront of service assurance by guiding internal teams and facilitating important governance meetings. Additionally, your meticulous approach will ensure quality control and timely communications throughout incident lifecycles.
Key Responsibilities:
• Manage the full lifecycle of Major Incidents
• Provide technical leadership during escalation calls
• Oversee the production of Post Mortem Reports
• Enhance communication among involved teams
• Identify and mitigate service improvement risks
Requirements:
• 5+ years of exp...
In your role as a Senior Incident Manager with Bell, you'll utilize over five years of telecommunications expertise to lead major incident resolutions and improve customer experiences. You will be at the forefront of service assurance by guiding internal teams and facilitating important governance meetings. Additionally, your meticulous approach will ensure quality control and timely communications throughout incident lifecycles.
Key Responsibilities:
• Manage the full lifecycle of Major Incidents
• Provide technical leadership during escalation calls
• Oversee the production of Post Mortem Reports
• Enhance communication among involved teams
• Identify and mitigate service improvement risks
Requirements:
• 5+ years of exp...