Job Description
In this role, we are seeking an Incident Communications Manager responsible for leading and coordinating communications with a strong understanding of cloud technologies who can assess operational incidents and planned activities, identify customer impact, and determine the clearest way to communicate it. In addition to day-to-day communications, this role partners with software development teams to improve tooling, processes, and content.
Communications
Lead communications to customers, development teams, and operation’s leadership for planned and unplanned events.
Work effectively under pressure, translating technical details into clear customer-facing communications with the right level of detail.
Understand complex maintenance and change activities and develop an overarching communication plan and strategy.
Use key performance measures to validate communication performance and service health, including: