Senior Hotel Experience Host

WHAT YOU NEED

• Minimum 2 years' guest relations or front office experience within a 4 or 5-star hotel environment.
• Diploma or certificate in Hospitality Management advantageous.
• Strong knowledge of guest service, VIP hosting, and complaint handling.
• Proficiency in Opera PMS and Microsoft Office.
• Excellent interpersonal and communication skills with a guest-centric approach.
• Professional presentation and confidence when interacting with high-profile guests.
• Strong organisational, multitasking, and problem-solving abilities.
• Availability to work flexible hours, including evenings, weekends, and public holidays.

THE ROLE

• Act as the main point of contact for guests, ensuring a seamless and personalised experience from arrival to departure.
• Anticipate guest needs and provide personalised assistance, recommendations, and solutions.
• Han...