Senior / Guest Service Executive
O
OASIA HOTEL DOWNTOWN, SINGAPORE
📍 singapore, singapore, Singapore
Job Description
Responsibilities
- Provide courteous and efficient service and if possible comply with each guest’s request. Ensure that all telephone calls are handled promptly within three rings.
- Be familiar with all room types and rates in the hotel and their availability status; upsell whenever possible.
- Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow‑up when necessary. Glitch reports are to be written when necessary.
- Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El‑Safe) and adhere to policies & procedures for their use.
- Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personne...