Senior Expert, Regional Customer Experience (m/f/d)
D
dsm-firmenich
📍 Torun, Poland, Poland
Job Description
As **Senior Expert, Regional Customer Experience (m/f/d)** , you will serve as a strategic leader responsible for driving customer satisfaction, operational excellence, and continuous improvement across the ISOL region. You will lead a high-performing team to ensure flawless order fulfillment—delivering products on time, in full (OTIF), and in optimal condition—while proactively managing customer relationships and resolving issues with speed and precision.
**Your key responsibilities**
+ Regional Customer Experience Leadership: Provide strategic direction and oversight for regional customer experience operations, ensuring alignment with business goals and compliance standards.
+ Team Management & Development: Lead, coach, and mentor the CX team to drive performance, resolve conflicts, and build a resilient, customer-focused culture. Ensure continuity through backup planning.
+ Project Management and Cross-Regional/Functional Coor...
**Your key responsibilities**
+ Regional Customer Experience Leadership: Provide strategic direction and oversight for regional customer experience operations, ensuring alignment with business goals and compliance standards.
+ Team Management & Development: Lead, coach, and mentor the CX team to drive performance, resolve conflicts, and build a resilient, customer-focused culture. Ensure continuity through backup planning.
+ Project Management and Cross-Regional/Functional Coor...