Senior Executive, Professional Customer Operations

Key Tasks

• Implement customer operations plans and processes to deliver efficient logistics processes
• Deliver, manage and update complex and large orders received via the system including special and non-assigned orders
• Implement flow of goods and information across a customer’s global supply chain and provide resolution for complex order/ delivery issues
• Provide proactive support to sales team and respond to operations related requests such as quotation, exception deal management, historical account overview, billing corrections, etc.
• Manage delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines
• Provide prompt responses to customer enquiries, including conducting customer visits and understanding of customer requirements
• Monitor the available capacities and ensure optimum utilization as per the set objectives
• Resolve complex issues occurring in operational a...