Job Description
Job Title
Senior Executive - Customer Service
Function
Regional Business
Reporting to
Manager – Key Accounts
1. Purpose
Responsible for the providing best in class customer service to the assigned national and regional key accounts and increasing the revenues from such accounts
2. Key Responsibilities
Responsibilities
Serve as a “Single Point of Contact” in Blue Dart for all queries, issues, grievances etc of the assigned key accounts
Develop and maintain good relations with key decision makers in the client organization and continuously leverage such relationships to get more business for Blue Dart
Develop deep understanding of the client’s business needs to identify the best manner of designing and positioning Blue Dart’s services to meet their requirements; Visit customers regularly along with sales teams to better understand their needs, requirements etc
Ensure retention and r...