Senior Escalation Lead, Customer Care

Certinia is seeking an Escalation Manager to join its Global Customer Care team in Spain.
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You will bridge customers with Support, Product, Engineering, and executive stakeholders to manage high‑priority escalations from start to resolution.

Key success includes driving accountability, timely updates, and strategic business insights to reduce risk and strengthen trust. xhfqzwm
Strong communication and coordination across multiple teams are essential.