Senior Escalation Lead: Critical Incidents & Stakeholders

KMS Technology is looking for an experienced Escalation Manager in Mexico, Jalisco, to lead the management of critical issues and customer escalations. With over 10 years of professional experience, you will coordinate cross-functional teams, ensure timely resolutions, and maintain communication during escalated situations.

The ideal candidate will have strong analytical skills and the ability to manage multiple escalating issues simultaneously. Benefits include Mexican law benefits, PTO, and an annual performance bonus.