Senior Escalation Engineer: Cloud Infra & Incident Lead

Bentley Systems, Inc. is hiring a Principal Technical Support Engineer to serve as a technical authority for complex customer escalations. You will be the calm, credible technical presence on live escalation bridges, helping to stabilize high-pressure technical situations through effective communication and diagnosis.

Ideal candidates will have over 10 years in technical support or escalation engineering, particularly in SaaS or cloud-hosted environments. Your role will bridge the gap between customer needs and engineering contexts while improving the overall effectiveness of technical escalations globally.