Senior Director of Customer Success Operations & AI
T
TouchBistro
📍 toronto, on, Canada
Job Description
Requirements
10+ years in Customer Success Operations, RevOps, or Systems leadership
Deep experience owning end-to-end CS technology ecosystems
Strong Salesforce expertise (Service Cloud required; technical depth strongly preferred)
Proven ability to design systems aligned to real operational workflows
Experience working with data, analytics, and reporting ecosystems
AI/automation in business operations (practical application > theory)
Strong business acumen — understands how CS drives retention and revenue
Ability to prioritize for impact and cut through complexity
Comfortable in a hybrid work schedule
What the job involves
TouchBistro is looking for a strategic, hands‑on leader to own how Customer Success operates at scale
This is not a traditional CS Ops role. You’ll own the systems, data, and AI that power how we onboard, support, retain, and grow our customers and evolve it ...
10+ years in Customer Success Operations, RevOps, or Systems leadership
Deep experience owning end-to-end CS technology ecosystems
Strong Salesforce expertise (Service Cloud required; technical depth strongly preferred)
Proven ability to design systems aligned to real operational workflows
Experience working with data, analytics, and reporting ecosystems
AI/automation in business operations (practical application > theory)
Strong business acumen — understands how CS drives retention and revenue
Ability to prioritize for impact and cut through complexity
Comfortable in a hybrid work schedule
What the job involves
TouchBistro is looking for a strategic, hands‑on leader to own how Customer Success operates at scale
This is not a traditional CS Ops role. You’ll own the systems, data, and AI that power how we onboard, support, retain, and grow our customers and evolve it ...