Senior Director of Client Services & Operations

The Position

Reporting to the Chief Operating Officer, the Senior Director, Client Services & Operations is responsible for the strategic leadership, operational performance, and client satisfaction of the organization’s Taft-Hartley administration business. This senior leader will oversee day-to-day operations across client services, eligibility, claims administration, call center, contributions, compliance, and operational support functions while ensuring exceptional service delivery to multiemployer benefit fund clients, trustees, unions, employers, and plan participants.



The Senior Director will partner closely with executive leadership and Boards of Trustees to drive operational excellence, regulatory compliance, client retention, growth initiatives, and continuous process improvement. This role requires deep expertise in Taft-Hartley benefit administration, labor-management environments, and complex health and pension operations....

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