Senior Director, Global Customer Advocacy

Reporting to VP, Global Customer Experience, you will lead Razer’s global CX leadership team overseeing WW Call & Repair Center operational excellence and customer experience. Responsibilities include delivering Razer’s best‑in‑class customer and technical support services, managing global teams and stakeholders, and driving service level and customer metrics.

• Lead a global team to deliver best‑in‑class customer and technical support services to the global gaming community.
• Oversee WW Call & Repair Center operational excellence and ensure excellent customer experience.
• Develop and deploy Razer’s customer service strategy, build strong customer engagement and excellent service offerings.
• Own post‑purchase experience and customer support processes to deliver quick resolutions to customer‑impacting issues.
• Build, develop and lead a global team of technica...