Job Description
The Senior Director of Client Success serves as the connective hub of the organization that synchronizes client service delivery, product, and client engagement. They serve as the primary point of contact between clients and Acxiom, ensuring every engagement delivers measurable value, fosters loyalty, and supports expansion. Through the blending of strategic insight, client expertise, operational excellence & cross-functional leadership, A Client Success leader will drive both stability and forward progress, grounding every engagement in excellence, elevating operations and supporting and partnering with client management leadership to achieve the strategic roadmap for the client relationship. This role will lead with a sense of ownership, communicate with clarity, and adapt quickly in a fast-paced environment. The role will collaborate with other senior leaders to establish strategic and operational plans and objectives and will excel with complex issues where analysis of situations o...