Senior CX Strategy Lead for Global Customer Experience

DiDi is seeking a CX leader in Mexico City to craft and implement customer‑centric strategies across local and global teams. You will align CX initiatives with business goals, monitor OKRs and drive Voice of the Customer insights into cross‑functional projects.

The role requires engaging senior leadership, guiding high‑performance teams, and fostering a culture of accountability and continuous improvement in a fast‑paced environment.