Job Description
Job Title - Senior Customer Support Executive
Experience - 3-6 years
Key Requirements:
• 2–3 years of hands-on experience in D2C customer support.
• Excellent verbal and written communication skills.
• Experience handling customer queries via email, WhatsApp, calls, and social media channels.
• Familiarity with order management, NDR handling, RTO management, refunds, replacements, and escalations.
• Experience working with CRM and support tools such as Freshdesk, Exotel, Ozontel, Bitespeed, Zendesk, etc.
• Ability to coordinate with logistics partners and internal teams to resolve customer issues efficiently.
• Customer-first mindset with strong problem-solving skills.
Industry Preference: D2C, E-commerce, Beauty, Fashion, Lifestyle, or Consumer Brands