Senior Customer Support Analyst

We’re looking for a Senior Customer Support / Operations Analyst (AxiomSL) to join our team, reporting to Senior Manager, Client Support Services. In this role, you’ll be a key point of contact for our clients, helping them resolve complex technical and functional issues while ensuring they get the most value from the AxiomSL platform. You’ll play a critical role in supporting global regulatory compliance solutions, working closely with clients and internal teams to troubleshoot issues, improve processes, and deliver a reliable, high‑quality support experience. You’ll fit right in if you’re detail‑oriented, customer‑focused, and technically curious, enjoy solving complex problems, and thrive in a collaborative, fast‑paced, global environment.

What You’ll Do

• Provide expert‑level functional and technical support for AxiomSL products, resolving client issues through the Case Management System, email, and live calls or meetings.
• Take end‑to‑end ownership...