Senior Customer Success Manager (United Kingdom, Ireland)

About The Role

Fluency in German and French required.

Our Customer Success team acts as strategic advisors for all our fast growing, high-growth, high-volume Shopify merchants. As a Senior Customer Success Manager, you are so much more than a traditional Account Manager. It will be essential that you are passionate about the success of our merchants, and that you leverage your role to help our merchants meet their goals. You will do this through developing strong relationships with your merchants, and providing them with recommendations on how to build and implement the right tactics to move their business forward. You will be responsible for determining the optimal Shopify products for your merchants based on their unique needs. Collaborating closely with colleagues from our Cross-Sell team, you’ll ensure the effective adoption of these solutions, further empowering merchants to grow and advance their businesses. With a focus on performance, you’ll also be expe...