Senior Customer Success Manager- Strategic
P
PLURALSIGHT, LLC
📍 DRAPER, Utah, United States
Job Description
Job Description:
The Senior Strategic CSM owns the Customer Lifecycle for a set of Strategic accounts, beginning with customer onboarding and implementation, and continuing through the adoption and renewal staging. A successful Strategic CSM builds impeccable relationships, and demonstrates proficiency at achieving trusted adviser and customer advocate status in the customers' mind. The CSM works closely with the Sales Team to design and execute customer success plans to ensure our customer objectives are truly met, and business value is realized.
Who you're committed to being:
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You enjoy learning and are open to new ways of doing things.
*
You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns.
*
When communicating you are self-aware, insightful, and proactive.
*
You are a team member first and individual contributor second. You are aware tha...
The Senior Strategic CSM owns the Customer Lifecycle for a set of Strategic accounts, beginning with customer onboarding and implementation, and continuing through the adoption and renewal staging. A successful Strategic CSM builds impeccable relationships, and demonstrates proficiency at achieving trusted adviser and customer advocate status in the customers' mind. The CSM works closely with the Sales Team to design and execute customer success plans to ensure our customer objectives are truly met, and business value is realized.
Who you're committed to being:
*
You enjoy learning and are open to new ways of doing things.
*
You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns.
*
When communicating you are self-aware, insightful, and proactive.
*
You are a team member first and individual contributor second. You are aware tha...