Senior Customer Success Manager (Procurement)

The Senior Customer Success Manager is a senior strategic and supportive role within the Customer Success team at Euna Solutions, reporting to the Manager, Customer Success. As a Senior Customer Success Manager, you will be responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes and realizing the full value of our product. By working closely with customers to understand their business needs, you will develop and implement strategies to help them achieve their goals, and build strong, long‑lasting relationships with key stakeholders. You will also collaborate with cross‑functional teams to ensure that your profile of customers receive the best possible service and support across all touchpoints in their partnership with Euna Solutions. As a Sr. CSM you will take a leadership role within the team, training and supporting CSM team members, assisting them, leading customer meetings with a consultative approach where...