Senior Customer Success Engineer — Tier 2

Ideagen is seeking a Customer Success Engineer Tier 2 in Morong, Bataan, Philippines. This role handles complex technical issues that exceed Tier 1 support, ensuring customer satisfaction through deep technical expertise.

Responsibilities include advanced troubleshooting, root cause analysis, and documentation, while qualifications require 3+ years in technical support and strong communication skills. Join Ideagen to contribute to a future-ready team dedicated to safety across industries.