Senior Customer Service Specialist

Senior Customer Service Specialist | Big 4 Bank

Back-Office Excellence | Open Banking Initiative

Are you looking to transition into a high-impact corporate role with a Big 4 Bank? This 12-month contract offers the perfect blend of strategic policy work and technical account management, all within a phone-free, back-office environment.

The Role at a Glance

• Start Date: 23 February

• Duration: 12-Month Contract

• Training: 4–6 weeks of world-class training

• Flexibility: Work From Home (WFH) options available

• Focus: Back-office operations, New Business Traction accounts, and Open Banking

What You’ll Be Doing

In this senior capacity, you will move beyond simple transactions to shape how the bank interacts with its business clients:

• Strategic Oversight: Develop and review policies and procedures regarding customer relations and servic...