Job Description
At LHH , we are currently looking for a Senior Customer Service Representative to join a leading global organization operating in the scientific and healthcare solutions space. This is an exciting opportunity to contribute to impactful projects that improve health, safety, and sustainability worldwide.
Key Responsibilities
- Act as a primary point of contact for both internal and external customers.
- Manage the full customer service lifecycle, from initial inquiry to order fulfillment.
- Handle customer requests, process orders, and prepare quotations with high accuracy.
- Maintain and update customer records in CRM and ERP systems.
- Collaborate with cross-functional teams (logistics, sales, finance, etc.) to ensure seamless service delivery.
- Monitor order status, track shipments, and resolve any issues proactively.
- Ensure high levels of customer satisfaction through clea...