Senior Customer Service Representative
W
Wells Fargo
📍 DES MOINES, IA, United States
Job Description
**About this role:**
Wells Fargo is seeking a Senior Customer Service Representative in our Commercial Banking Operations Division. Learn more about the career areas and business divisions at wellsfargojobs.com (https://www.wellsfargojobs.com/career-areas/)
**In this role, you will:**
+ Support performance of less experienced Customer Service Representatives, new or enhanced services and procedural changes, and the overall effectiveness of team
+ Provide feedback and present ideas for improving or implementing processes and tools with an overall customer service impact
+ Perform complex customer support tasks
+ Provide subject matter expertise and interpretation of procedures to less experienced Customer Service Representatives and provide direction to meet defined productivity and performance goals
+ Interact with immediate team and communicate with other departments
+ Support less experienced representatives and assist managers or supervisors...
Wells Fargo is seeking a Senior Customer Service Representative in our Commercial Banking Operations Division. Learn more about the career areas and business divisions at wellsfargojobs.com (https://www.wellsfargojobs.com/career-areas/)
**In this role, you will:**
+ Support performance of less experienced Customer Service Representatives, new or enhanced services and procedural changes, and the overall effectiveness of team
+ Provide feedback and present ideas for improving or implementing processes and tools with an overall customer service impact
+ Perform complex customer support tasks
+ Provide subject matter expertise and interpretation of procedures to less experienced Customer Service Representatives and provide direction to meet defined productivity and performance goals
+ Interact with immediate team and communicate with other departments
+ Support less experienced representatives and assist managers or supervisors...