Senior Customer Service Advisor

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📍 Leeds, West Yorkshire, United Kingdom

Full-time other-general

Job Description

Urgently Hiring: Senior Customer Service Advisor - Debt Support

📍 Location: Leeds
💰 Salary: Up to £36,500 per annum
📄 Contract: Permanent
⏰ Hours: 40 hours per week, with flexible options to work 37.5 or 35 hours per week (salary pro rata)
🏡 Hybrid Working: 2-3 days per week in the office following successful completion of training

Make a Real Difference Every Day

Are you an experienced customer service professional who thrives in complex situations and is passionate about helping others?

We're looking for a Senior Customer Service Advisor - Debt Support to join a purpose-driven organisation where your expertise, empathy, and judgement will help people navigate some of the most challenging periods of their lives.

This is far more than a traditional customer service role. You'll support customers facing difficult financial circumstances, providing specialist guidance, practical solutions, and reassurance when they need it most.

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