Senior Customer Quality Specialist
HITACHI ENERGY LTD
📍 Dammam, Eastern Province, Saudi Arabia
Job Description
Description
:The opportunity
Responsible for managing both internal and external customer complaints to ensure a seamless resolution process and enhance customer satisfaction. Conducts systematic root cause analysis and develops corrective and preventive action plans to solve the issue and prevent recurrence of similar issues.
How you’ll make an impact
Strong GIS product knowledge and HV Sub-station protection and Operations.
Quality Control/Quality Assurance and QMS & Internal Quality Auditing.
Quality Tools, RCA, Lean Six Sigma, SAP QM Module.
Communication and Presentation Skills and ensures the definition and execution of containment actions/correction rapidly to limit the impact on the customer operations and eliminate other potential occurrences within Hitachi Energy operations and other customer sites.
Responsible for maintaining customer satisfaction ratings ...