Senior Customer Operations Supervisor (Field Operations)
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PSEG
📍 Hackensack, New Jersey, United States
Job Description
include but are not limited to the following:
Role requires direct supervision of associates in a union environment, with a strong emphasis on managing and developing individual performance.
Monitor and analyze individual performance on a daily basis, in an effort to achieve established scorecard targets and drive employee performance.
Set priorities for the team to ensure effective workload management.
Motivate, coach and develop personnel towards high levels of performance, quality, and technical competence.
With oversight from manager, resolve employee relations/industrial relations matters to ensure consistency across the department and in compliance with policies, procedures and/or business plan.
Plan, organize and coordinate a diverse workforce on a short- and long-term basis to ensure work is done safely and efficiently; to maximize operational effectiveness; and to achieve department targets.
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