Senior Customer Experience Associate Toronto

Elevate customer service at Scotiabank as a Senior Customer Experience Associate in Toronto. Be the face of the branch and support customers in achieving their financial goals. In this role, you will build strong customer relationships and provide exceptional service within a team-oriented environment.

Your responsibilities include educating clients on digital banking tools, assisting with account openings, and achieving sales targets. You will utilize your communication skills to explain complex financial concepts simply and effectively.

Key Responsibilities

• Lead lobby operations and triage customer needs
• Identify and fulfill sales opportunities within the branch
• Promote digital banking applications to clients
• Build and maintain strong customer relationships
• Collaborate positively in a team-oriented culture

Requirements

• Availability for a flexible work schedule
• Experience in sale...