Senior CSM Needed at Motorola Solutions
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Motorola Solutions
📍 fairview, ab, Canada
Job Description
Join Motorola Solutions as a Senior Customer Support Manager and play a crucial role in service quality and customer relationship management. Drive improvements and satisfaction for public safety clients.
In this position, you'll manage service contracts and ensure that Motorola’s Public Safety Customers receive top-tier service. Your responsibilities will encompass contract execution, vendor management, and compliance oversight. You'll work collaboratively with customers and internal teams to enhance service delivery and develop customer support plans.
Key Responsibilities:
• Ensure service delivery aligns with customer expectations
• Manage subcontractors and enforce contract compliance
• Address product quality issues as needed
• Create Statements of Work and execute contract documents
• Cooperate closely with internal support for contract renewals
Requirements:
• Minimum 3 years in customer service or management
• Ability to obtain necessary government...
In this position, you'll manage service contracts and ensure that Motorola’s Public Safety Customers receive top-tier service. Your responsibilities will encompass contract execution, vendor management, and compliance oversight. You'll work collaboratively with customers and internal teams to enhance service delivery and develop customer support plans.
Key Responsibilities:
• Ensure service delivery aligns with customer expectations
• Manage subcontractors and enforce contract compliance
• Address product quality issues as needed
• Create Statements of Work and execute contract documents
• Cooperate closely with internal support for contract renewals
Requirements:
• Minimum 3 years in customer service or management
• Ability to obtain necessary government...