Senior CS Executive: Elite Escalations & Policy Expert

RAPSYS TECHNOLOGIES PTE. LTD. is looking for high-caliber Customer Service Center of Excellence (COE) Executives for a permanent position in Kuala Lumpur, Malaysia. This role involves handling high-level escalations and optimizing policies rather than managing frontline queues.

The successful candidate will have a strong background in customer success, excellent digital literacy, and the ability to provide professional assistance to users. Benefits include visa sponsorship, comprehensive healthcare, and a structured relocation package.