Job Description
We have partnered with a client seeking a Senior CRM Manager (Dynamics 365 CRM) to lead the business adoption, value realisation and continuous improvement of their CRM platform across a national professional services organisation.
The role will be business‑facing, focused on training, user adoption, stakeholder engagement, and translating business needs into clear user stories for delivery by IT and external partners.
This is not a hands‑on development role and does not involve specific line management of IT or development teams. You will work closely with IT, Marketing, the Business, DevOps and third‑party suppliers to shape priorities and outcomes.
How You'll Contribute:
- Own and deliver the CRM strategy and roadmap, ensuring strong engagement and measurable business value.
- Act as the primary business inter...